Data Protection

1. General Information
This Privacy Policy provides information on the processing of personal data on our website in accordance with applicable data protection laws. The use of our website is at your own risk.

2. Collection and Processing of Data
When visiting our website, technical data such as browser type, operating system, referrer URL, and IP address may be collected. This data is used to provide and secure our website.

3. Personal Data
Personal data is processed only insofar as necessary to provide and improve our website. Data that is no longer needed will be deleted or anonymized.

4. Data Security
We implement technical and organizational measures to protect your data. However, complete security cannot be guaranteed. Any liability for data loss or misuse is excluded.

5. Cookies and Third Parties
Our website may use cookies and services from third parties. In this context, data may be transferred abroad. By using our website, you consent to this.

6. Communication
When contacting us via email or forms, your information will be used exclusively to process your inquiry. We recommend not transmitting sensitive data electronically.

7. Links to Third-Party Providers
We accept no responsibility for the content or privacy practices of third-party websites linked from our site.

8. Changes
We may update this policy without notice. The latest version applies. Significant changes will be published on out website.

REGISTRATION INFORMATION

The psychotherapeutic treatments are covered as outpatient treatment costs by the basic health insurance or the private health insurance depending on the order of the family doctor, pediatrician or psychiatrist. We bill via the ÄRZTEKASSE ab: https://www.aerztekasse.ch/patienteninfo/datenbearbeitung/. With the registration you agree on this. 

In the basic health insurance a new order is required after every 15 sessions. An extension after the 30th session is only possible through the review of a psychiatrist. The base for the billing of psychotherapeutic treatments is the current OKP rate with the corresponding positions.

• Psychotherpeutic treatment in the presence of the patient include individual, couple/family or group therapies and crisis interventions in the practice room or virtually.

• For other services provided in the absence of the patient, items billed include:

1. Session preparation and documentation, usually an additional 15 min. per treatment

2. Therapy planning and test diagnostic evaluations, each once every three months

3. Preparation of reports, e.g. to the ordering physician(s) or involved third parties, if require

4. Study of files as required

5. Exchange of information and coordination with involved physicians and/or psychotherapists, coordination and clarification with third parties e.g. employers/counseling centers/social institutions if mutually agreed upon

If you are unable to attend, please cancel 2 working days/48 hours before the appointment. Otherwise a lump sum of CHF 150.00 will be charged for individual therapy sessions and CHF 30.00 for group therapy sessions.

With this privacy policy, we inform you about the personal data we process in connection with our offerings (online and in practice), how, where, and for what purposes. We also provide information in this privacy policy about the rights of individuals whose data we process. Special, additional, or separate privacy policies and other legal documents such as Terms and Conditions (T&Cs), Terms of Use, or Participation Terms may apply to individual or additional offers and services.

1. Contact Information

Responsibility for the offering: Psychotherapy Practice Müller Lepori

• In practice:

• Online: Through the channels you prefer;  you consent to unprotected online channels if you contact us directly through them see FaceTime, Zoom, Skype, WhatsApp or Google, etc.

2. Processing of Personal Data

2.1 Definitions

Personal data refers to any information related to a specific or identifiable person. A data subject is a person whose personal data is processed. Processing includes any handling of personal data, regardless of the means and methods used, including storing, disclosing, obtaining, collecting, deleting, storing, altering, destroying, and using personal data.

2.2 Legal Basis

We process personal data in accordance with Swiss data protection laws, including the Federal Data Protection Act (DSG) and the Ordinance to the Federal Data Protection Act (VDSG).

2.3 Type, Scope, and Purpose

We process personal data necessary to provide our offering in a permanent, user-friendly, secure, and reliable manner. Such personal data may fall into categories like inventory and contact data, browser and device data, content data, meta or ancillary data, usage data, location data, sales, contract, and payment data. We process personal data for the duration required for the respective purpose(s) or as required by law. Personal data that is no longer required for processing will be anonymized or deleted. Data subjects have the right to request deletion of their data. Within this framework, we particularly process information that a data subject voluntarily and personally provides to us when contacting us, such as through postal mail, email, contact forms, social media, or phone. We may store such information in an address book or similar tools.

3. Rights of Data Subjects

Data subjects whose personal data we process have rights under Swiss data protection law, including the right to information, rectification, deletion, or blocking of processed personal data. Data subjects also have the right to file a complaint with a relevant supervisory authority. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Public Transparency Commissioner (EDÖB).

4. Data Security

We implement appropriate technical and organizational measures to ensure data protection and, in particular, data security. However, despite such measures, data processing on the internet may still have security vulnerabilities. Therefore, we cannot guarantee absolute data security. Access to our online offering is subject to indiscriminate and suspicionless mass surveillance and other monitoring by law enforcement authorities in Switzerland, the European Union (EU), the United States of America (USA), and other countries. We cannot directly influence the processing of personal data by intelligence agencies, police agencies, and other security authorities.

5. Website Usage

We may use cookies for our website. You can disable or delete cookies in your browser settings at any time.

6. Social Media

We are not present on social media platforms and other online platforms for communication with interested individuals and to provide information about our offering. Privacy policies and other provisions of the operators of such online platforms inform about the rights of data subjects, including the right to information.

7. Third-Party Services

We use third-party services to provide our offering permanently, user-friendly, securely, and reliably. These services also allow us to embed content into our offering. Such services, including hosting and storage services, video services, and payment services, may require your Internet Protocol (IP) address since these services cannot transmit the corresponding content otherwise. These services may be located outside Switzerland and the European Economic Area (EEA), provided adequate data protection is ensured. For their own security, statistical, and technical purposes, third parties whose services we use may also process data related to our offering and from other sources, including cookies, log files, and pixel tags, in an aggregated, anonymized, or pseudonymized form.

7.1 Map Material

We use Google Maps to embed maps into our website. This may involve the use of cookies. Google Maps is a service provided by the American company Google LLC.For users in the European Economic Area (EEA) and Switzerland, the Irish company Google Ireland Limited is responsible. Further information about the type, scope, and purpose of data processing can be found in Google's privacy and security principles and in Google's respective privacy policy, in the privacy guide for Google products (including Google Maps), in information about how Google uses data from websites that use Google services, and in information about cookies at Google. Additionally, users have the option to object to personalized advertising.

8. Final Provisions

We reserve the right to adjust and supplement this privacy policy at any time. We will inform you about such adjustments and supplements in an appropriate manner.

Effective Date: January  2025